Landlord Services

Why use Fixed Rate Real Estate property management?

IMG_1679.jpg“Fixed Rate Real Estate Property Management offers complete property management of houses, townhouses and unit’s located on the Sunshine Coast & Hinterland.”

Our Coolum Beach based Property Management Team understands that leasing your investment property can be a very stressful & emotional time. This is why Fixed Rate Real Estate does more for you than merely facilitate a transaction. We are committed to providing you with a total service and a long-term relationship which can significantly improve the ongoing success of your investment.

As business owners, we understand the success of a real estate investment and its potential for capital growth depends greatly on good management from a well established, reliable team.

“Our team is highly trained and skilled in all aspects of the property management.”

 

Our knowledge of the Residential Tenancy Act and the technicalities of the small Claims Tribunal is second to none. It is essential that procedures are followed precisely and correctly to protect you & your investment.

  • We guarantee a same day response to any queries
  • We guarantee to keep you informed and up to date with your property.
  • Contact your property manager 7 days a week 24 hours a day.
  • Location of our office, up to date websites and advertising material, means high exposure of your property at re-letting time.
  • Letting inspections conducted 7 days a week- means less down time
  • Highly motivated and trained staff
  • Online facilities for tenants to log maintenance requests which are sent to the property manager 24 hours a day 7 days a week. This means no delays where  urgent maintenance is reported- less damage to your property.
  • Several options for tenants to pay rent via means less tenant arrears and quicker payments for you.

 

Tenant Selection

We guard our hard-earned reputation of providing our clients with the most suitable applications to lease their investment properties. Our tenancy application form enables us to establish current and previous tenancy and employment history; as well as providing several business references.

“Selecting the right tenant for your property is as important to us as it is to you.”

Through our strict screening process of contacting previous landlords/agents, current and previous employers, credit reference checks, we establish knowledge of the applicant’s character and reliability. Before making our recommendation we ensure we have established an accurate summation of the prospective tenants, with the final choice of tenant being yours.

 

Lease Agreement

We compile all documentation with regard to your leases and other legal tenancy provisions. It is our responsibility to ensure that legal requirements relating to the lease agreement are explained clearly to tenants and tenancy conditions are fulfilled.


An REIQ (Real Estate Institute of Queensland) Lease agreement is drawn up with any agreed special conditions (that fall within the guidelines of the Residential Tenancies Act). If an existing tenant wishes to renew the lease (subject to your approval) we will prepare new lease documentation. The Residential Tenancy act does not allow us to insist that tenants enter into a new lease after the original expires. In this situation, the tenant continues on a monthly tenancy and continues to be bound by the terms & conditions of the original lease.

We encourage tenants and landlord to enter into a renewal of lease if both parties are happy to do so. It gives both tenants and landlords far greater security.

Below is a guide produced by the RTA Qld about managing rental property.  This can assist with your legal responsibilities as a landlord:

Here at Fixed Rate Real Estate Property Management, we would love to discuss your property, please fill your details in the form below and we will be in touch soon!

 

Frequently Asked Questions for Landlords

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How do I change to your agency from my current managing agent?

It’s simple! We will organise the letter for you to sign and we will send this letter to your current property manager with the appropriate notice period after viewing your current agreement. If the notice period is long and you would like to transfer management to our agency immediately we are happy to pay out the notice period to the current managing agent so it will not cost you a cent. You will not need to speak to the agent – we do it ALL for you.

 

Who will I be dealing with?

Fixed Rate Real Estate Property Management offers all property owners and tenants the feeling of peace of mind by knowing that regardless of the emergency we are always at your service – on call 24 hours a day, 7 days a week.  In the case of a household emergency affecting your property, we will have a decision-maker available to act quickly on your behalf. Property owners can further feel at ease by knowing that should the tenant not be in a position to contact our agency, they are provided with thorough and comprehensive instructions should an emergency situation arise.

Complete personal service is also important for clients, regardless of whether they are a property owner or tenant.  All members of our property management team are trained to assist with your property, regardless of their position. Our fully computerized division allows any member of the team to search the data and have access to a full history of the property, owners and tenants. This system enables all clients to feel safe in the knowledge that, should their normal contact person be away from the office, their enquiry can be dealt with efficiently and effectively at that time of their enquiry.

 

 

How do you assess the worth of the weekly rental of my property?

Research, research, research!! Rental worth can change frequently, so as a property manager we must be up to date with market changes at all times.

When considering a properties worth we take into account the following factors:

  • Similar properties on the market rental price
  • Median Rental price for the area (as per calculated on the RTA website)
  • Length of lease requested by tenant
  • Type of tenant
  • Seasons and time of the year
  • And finally the owners opinion.

After each “open for inspection” it is critical that we communicate with you in order to keep you fully aware of developments with prospective tenants. We will advise you of any feedback on each occasion and email you on a regular basis until your property is successfully leased.

It is often said that any property is simply worth what someone is willing to pay for it. The rent you receive will depend on a variety of factors that will receive our closest attention and considerable management expertise. Our entire team co-operates fully with enthusiasm to ensure that every marketing campaign has a successful conclusion.

 

What if something goes wrong with my tenants?

Whether your tenants are behind in rent, have noise a complaint etc, At Fixed Rate Real Estate we believe the best way to deal with issues is to abide by the laws and guidance of the Residential Tenancies Authority of Queensland. A notice to remedy breach is issued as soon as a complaint is made or non-compliance with lease agreement is found. If the tenants fail to remedy the breach a notice to leave is issued as per the Residential Tenancies Act Queensland. In a situation such as this you are kept up to date every step of the way by email, and while we offer advice and advise you of laws, the ultimate decision will be yours.

 

Do you collect a Bond?

Always! Whilst it is not a requirement under the Residential Tenancies Act for tenants to pay a bond it is highly recommended and a policy of Fixed Rate Real Estatefor all tenants to pay the equivalent of four weeks rent as the bond.

These bonds are lodged with the RTA within 10 (ten) days of receipt and held in trust by the RTA until both parties agree, usually at the end of the tenancy, to distribution and refund of the bond.

 

How do you collect the rent?

We require all tenants to pay rent in advance usually fortnightly although in some instances tenants opt to pay calendar monthly. Under the Residential Tenancies Act we cannot request rent to be paid more frequently than fortnightly in advance. To assist our tenants with ensuring they pay the rent on time and by the due date we provide on sign up and a schedule of rent due dates and simplified rent payment methods.

 

What if the tenant doesn’t pay their rent?

All tenants are informed at the commencement of their lease that rental arrears will not be tolerated. Payments are strictly monitored and, should arrears occur at any time, we act quickly to ensure tenant obligations are met. Tenants are reminded by phone or email of their arrears. Should their rent still be in arrears on the eighth day a ‘Notice to Remedy Breach’ is issued. You will be advised at this point so you don’t have any unexpected and unwelcome surprises when your statement is issued. Should the tenants fail to remedy the breach by paying the rent a ‘Notice to Leave’ will be issued. It is vital that these notices are issued at the time in order to protect your interests and Landlord Insurance policy. Non issue of these breaches could result in your insurance being deemed null and void in the event of a claim being necessary.

 

Why do I need insurance if you are professionally managing my property?

Do you think you are a good driver? Then why would you hold insurance over your car? Even though every measure is taken to ensure a good quality tenant is found for your property peoples circumstances can change and this can affect their tenancy. Car insurance is held for the “just in case”‘s in life and this is the same for Landlord insurance.

Landlord insurance policies will provide peace of mind that your rental income and investment property is protected against the
following risks:

  • Loss of rent
  • Accidental loss or damage
  • Malicious loss or damage
  •  Legal liability Tax audit

 

Who is responsible for water charges?

Lessors (landlords) are allowed to pass on the full water consumption costs to tenants provided all the minimum criteria have been met.

 

What are the minimum criteria for water charging?

Lessors will be able to pass on the full water consumption costs to tenants if:

  • the rental premises are individually metered (or water is delivered by vehicle), and
  • the rental premises are water efficient, and
  • the tenancy agreement states the tenant must pay for water consumption.

 

 

IMG_0665.jpgHow often do I receive my rent payments?

At the end of each month we finalise the account and, on the same day, electronically deposit all funds to ensure fast electronic transfer to your nominated account.

All funds paid by the tenant within the period are paid out, so if rent is paid in advance, you receive it that month.  Monthly statements are issued for each property under management.  With our new ‘state of the art’ property management software statements automatically get emailed to lessors. As well as paying accounts for repairs.

At the end of each financial year, we prepare a detailed annual statement of income and expenditure for your property.  This service is provided, free of charge, to assist you with record keeping for taxation purposes. Should extra copies of lost or misplaced monthly statements of annual statements be required, we are happy to provide them to you.

 

How much are your fee’s?

To make sure you know exactly what will be coming into your account each month, unlike many real estate agents at Fixed Rate Real Estate you do pay a fixed rate  and we do not charge you any extra's such as:


     ➢ An ingoing inventory report fee;
     ➢ A property condition report fee;
     ➢ A final bond inspection fee;
     ➢ An outgoing inventory report fee;
     ➢ A routine inspection report fee;
     ➢ A meeting attendance fee;
     ➢ A lease renewal fee;
     ➢ A rent review fee;
     ➢ An annual financial summary fee;
     ➢ An administration fee;
     ➢ A tenant enquiry fee; and
     ➢ A postage and petties fee

 

 

Are your Property Management fee’s tax deductible?

YES. All fees are tax deductible and are itemized for your convenience in monthly and financial year statements.

 

How are you going to advertise my property?

Our marketing has proved to be the best in the business. With our extensive advertising coverage we are able to find the most suitable tenants quickly that will pay the highest possible rent. We will effectively advertise and promote your property to the widest audience without any additional costs for you as the advertising is included in our fee’s.